Consultancy
Most operations problems are not technology problems.
They are the same task done twice because two people do not trust the same record. A handover nobody owns. A report that takes two days to build and is out of date when it lands. Software on top of that makes it faster, not better.
In one line: Digital Soule’s operations consultancy examines how a business actually runs — what the current way of working costs, where work is repeated, what the customer experiences, and who owns it when it breaks — and hands back a written plan with a price against each recommendation.
Free. Three questions beforehand so the time is spent on your situation.
What we look at
What does an operations review actually examine?
Cost
What the current way of working costs to run, including the parts nobody counts.
Repeated work
The same task done in two or three places, producing two or three records of one fact.
The customer’s experience
How long they wait, how often they have to ask twice, what they are told when something goes wrong.
Resources
Where people, time and money are going, against where the demand actually is.
Ownership
Who is accountable when it breaks, how it is measured, and who fixes it. The part most projects skip.
What it earns
Revenue lost to slow response, to work quoted and never followed up, to capacity sitting idle.
Services
What can we do, and what does it cost?
Every engagement is scoped and priced on the free call, against what it actually involves. A single office and a forty-branch operation are not the same audit, and we will not pretend otherwise. You will have a written price before you commit to anything.
A focused conversation about your situation, and a written view afterwards.
Processes, costs, team structure, bottlenecks. The usual starting point.
Cross-functional processes mapped and documented, with the KPIs, OLAs and SLAs that hold them together, so nothing depends on one person remembering.
Repetitive work automated, saving hours every week.
Visibility into your operations, at the level each person can act on.
Stock control, location tracking and fulfilment, digitalised.
Strategic advisory for owners who need the thinking without the hire.
Typical ranges are given on the call. The binding price is set in a written proposal after we have looked, never before. The discovery call is free whether or not you go further.
How it runs
What happens in an engagement?
| Step | What happens |
|---|---|
| We ask | A free call and three questions, so the time is spent on your situation rather than on background. |
| We look | Conversations with the people doing the work, and whatever records you already keep. Nothing stops while we do it. |
| You get a written view | What is happening, what it is costing, and what to change first, second and third, with an estimate against each. |
| You decide | Act on it yourself, or ask us to do it. The report is yours either way. |
Experience
Twenty years of this work, at a scale most businesses never reach
Transformation and operations programmes across field operations, customer service, back-office performance, procurement and inventory, delivered alongside top international consulting firms. MBA, PMP, ITIL.
Deepest in stores, warehouse and logistics.
Next step
Twenty minutes, three questions first
So the call is spent on your situation rather than on background.
- What does your business do, and how many people are involved in the day-to-day?
- What is the one thing that goes wrong most often?
- What have you already tried?
You will get a written view within two working days, whether or not we work together. Every booking is reviewed by a person before it is confirmed.
Questions
What people ask
Do I have to buy software afterwards?
No. An operations audit is a standalone piece of work and you can act on it yourself. If we think something should be built we will say so and price it separately.
Will this disrupt the business while it happens?
No. The diagnostic work is conversations and looking at records you already keep. Nothing stops.
What if we are too small for a formal audit?
Start with the free twenty-minute call. If a paid audit would not earn its cost, we will tell you that on the call.
How are engagements priced?
On the free twenty-minute call. A single office and a forty-branch operation are not the same piece of work, so we scope against what is actually involved and give you typical ranges on the call, then a written price before you commit.
What do you actually hand over?
A written report: what is happening, what it is costing, and what to change first, second and third, with an estimate against each recommendation.
If the answer turns out to be a system rather than a plan, we build those too.